Refund and Returns Policy

Day Change of Mind Guarantee

If you change your mind within 7 days of receiving your item, we offer:

  • full refund if the order is cancelled before dispatch

  • An exchange or store credit (less original and return shipping fees) if cancelled after dispatch

If your item was purchased under a free shipping promotion, the actual delivery cost will be deducted from your refund.

Return Conditions

To be eligible for return:

  • Items must be in original packaging and re-saleable condition

  • A restocking fee may apply if packaging is missing or damaged

To initiate a return, email info@dakshinsculptures.com within 7 days of delivery, including images of the product and packaging.

Faulty or Damaged Goods

If your item arrives damaged or faulty:

  • Contact us immediately with images
  • If the fault is deemed minor, we will offer a replacement part or remedy
  • If deemed a major fault, you may request a full refund or replacement under Australian Consumer Law

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